Frequently Asked Questions
Can I trial Zoorix before paying?
Yes. After installing the application on your store you will have 30 days to trial Zoorix.
Slider is not showing. What should I do?
- Go to the Installation tab and follow the instructions there
* If the Installation tab doesn't exist it means that the installation finished successfully - Make sure the feature is enabled on the Status tab
- Make sure your store is synced (Status tab -> Resync button)
- Check that the slider product mappings were set correctly
- Check if the displayed items are in stock
- To change inventory settings go to Settings -> General (left menu) -> Inventory
- If the slider still not showing, feel free to contact us and we will manually install the widget
The bundle is not showing. What should I do?
- Go to the Installation tab and follow the instructions there
* If the Installation tab doesn't exist it means that the installation finished successfully - Make sure the feature is enabled on the Status tab
- Make sure your store is synced (Status tab -> Resync button)
- Make sure the bundle was saved
- Check if the displayed items are in stock
- To change inventory settings go to Settings -> General (left menu) -> Inventory
- If the bundle still not showing, feel free to contact us and we will manually install the widget
How often does Zoorix synchronize with the Shopify backend?
- Zoorix automatically synchronizes Shopify backend data every 24 hours
- You can also do a manual sync (on the Status tab) after major changes made to your catalogue
Do you support automatic installation on all the themes?
- We try to automatically install the widget on all the themes, but there are some themes that are not supported
- If you don't see the widget on your store, please follow the instructions on the 'Installation' tab
Do you support showing the slider in Ajax Carts / Popup Carts?
Yes, to enable the slider on Ajax/Popup cart please do the following:
- Go to the Settings tab -> Slider on the left menu -> Cart slider -> Slider in cart popup -> select Enable
- Add the following code to your popup/drawer cart liquid file:
<div data-page="cart" data-location="popup"> </div>
<span zoorix-widget="upsell"></span>
Prices are not updated, what should I do?
Make sure your store is synced (go to Status tab -> Resync button)
Bundle is not working, what should I do?
- Make sure your store is synced (Status tab -> Resync button)
- Make the bundle was saved
Can I present the slider only for specific products?
Yes, use the source/destination mapping and check the option to 'Show widget only on source products'
Can I always disable a specific set of products in the slider?
Yes, you can use the Sticky list under Products tab
